{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free standard delivery in Ireland on orders of €90 or more after discounts; a €25.00 delivery charge applies below that. Express Delivery is available on any order for €25.00, with no separate guaranteed delivery time. Orders are handled in 24 to 48 hours and delivered in 5 to 7 days. A tracking number is emailed on dispatch.",
    "content": "Shipping & Delivery Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Delivery charges Standard delivery is free when your order comes to €90 or more after discounts. Below €90, delivery costs €25.00. Express Delivery is available on any order for €25.00. If you choose it, it replaces the standard delivery charge. You will see the delivery charge at checkout before you pay. Delivery times Delivery usually takes 5 to 7 days in Ireland. This does not include our order handling and processing time of 24 to 48 hours. Delivery time varies by location. We do not publish a separate or guaranteed delivery time for Express Delivery. If you need an item by a certain date, please ask us before you order. Our delivery partners Delivery outside Ireland This website takes orders for delivery within Ireland only. If you need delivery elsewhere, contact us before you order. Tracking and separate parcels Once your order is shipped, we email you a tracking number. For logistical reasons, items in the same order may be sent in separate parcels. Use Track Your Parcel or contact our team if you need help. Late, lost or damaged parcels Your order is our responsibility until it is delivered to you. If it has not arrived within the delivery time above, contact us and we will find out what has happened. If an item is lost in transit, we refund the full cost of the item, including delivery. If it arrives damaged, tell us and we will put it right at no cost to you. Our refunds and returns policy has the details. Questions If you have any other questions about delivery, email theteam@customersupport.care and we will do our best to help.",
    "url": "https://raisedtoiletseat.irish/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Orders can be cancelled free of charge before dispatch. Irish law (the Consumer Rights Act 2022) gives consumers 14 days after delivery to cancel an online purchase, and this shop's own policy allows 15 days from delivery. The customer pays return postage for a change-of-mind return. Refunds cover the price paid plus delivery up to the cheapest option, are paid within 14 days of the goods coming back, and are usually processed 24 to 48 hours after the return arrives. Rights under the Consumer Rights Act 2022 for faulty, damaged or misdescribed goods apply to everything sold here, including a 30 day right to reject, and the shop pays return postage for those items.",
    "content": "Refunds & Returns Last updated 25 September 2026. This page describes how this shop works in plain English. It is not legal advice, and nothing on it reduces your legal rights. If you are not happy with your order, we are here to help. This page explains your rights as a consumer in Ireland and our own returns policy. Customer support You can email customer support at any time at theteam@customersupport.care . We do our best to reply within 24 hours. Cancelling before your order is sent You can cancel any order free of charge until it is dispatched. Most orders are sent within 24 hours, so if you need to change or cancel an order you have paid for, please contact us within 12 hours. Once packing and shipping have started, we may not be able to stop the parcel. You can still cancel after it arrives, as explained below. 15 days from delivery to change your mind Irish law gives you 14 days from the day your order is delivered to cancel an online purchase, without giving a reason. That right comes from the Consumer Rights Act 2022, which gives effect in Ireland to the EU Consumer Rights Directive. Our own policy gives you 15 days from delivery, one day more than the law requires, on the same terms. If your order arrives in more than one parcel, the days run from the day the last parcel arrives. Nothing we sell is made or altered to order, so this applies to every product in the range. How to cancel and send goods back Tell us within 15 days of delivery. Email theteam@customersupport.care with your order number and the items you are sending back. You do not have to give a reason, and you can use the cancellation form at the bottom of this page if you find it helpful. Send the goods back within 14 days of telling us. We will reply with the return address, which is the warehouse your parcel was sent from. Please do not send items to our administration office, which is not a returns depot. Keep your receipt, order confirmation or other proof that you bought from this website. We cannot accept returns of goods bought from other retailers. Please return those to the retailer you bought from. Please send the goods back in their original packaging if you still have it, packed so they arrive undamaged. You are free to open and check the goods, as you would in a shop. If they have been used or handled more than that, we can reduce the refund by the loss in value. You pay the cost of sending the goods back when you change your mind. A tracked service protects you if a parcel goes missing on the way back to us. Your refund Your refund covers the price you paid for the goods and the standard delivery charge on your order. If you chose Express Delivery when free standard delivery was available, the extra €25.00 for Express is not refunded. Nothing is charged for handling, restocking or cancelling. We aim to process your refund within 24 to 48 hours of receiving the goods back, and it is always paid within 14 days of the day you told us you were cancelling. We can wait until the goods reach us, or until you show us proof that you have sent them, whichever comes first. Refunds go back to the payment method you used, such as your card or PayPal account. If you prefer, we can hold the amount as credit for a future order instead. Your bank or PayPal may take a few extra working days to show the refund. Faulty, damaged or not as described This applies to everything we sell, separately from the 15 days above, and nothing on this page limits it. Under the Consumer Rights Act 2022, the goods we sell you must match their description, be fit for their purpose and be of the quality you can reasonably expect. Within 30 days of delivery, you can reject faulty goods and get a full refund. After that, you can ask for a repair or a replacement. If a repair or replacement does not fix the problem, you can ask for a price reduction or a refund. We pay the return postage for faulty, damaged or incorrect items. Damaged items If an item arrives damaged or with parts missing, please tell us as soon as you can, with your order number and a photograph of the packaging and the item if you can take one. Photographs help us take it up with the courier. They are not a condition of your rights. Our customer service team will sort it out quickly, at no cost to you. Wrong item sent If you receive something different from what you ordered, please tell us as soon as you can. Our team will arrange the right item, or a refund, and we cover the return postage. Order not received If your order does not arrive, please tell us as soon as you can and we will look into it. If an item has been lost in transit, we refund the full cost of the item, including delivery. Cancellation form You can copy this form into an email if you find it useful. Any clear statement that you are cancelling works just as well. To: Toilet Seat Company Ireland (Caruso Consulting Co Ltd), Iveagh Court, Block D, Harcourt Rd, Dublin D02, Ireland, theteam@customersupport.care I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: [list the items] Ordered on [date] / received on [date] Order number: [number] Name: [your name] Address: [your address] Date: [date] Start a return or get help Email theteam@customersupport.care or use our contact form with your name, the product, your order number and a short message about what you would like to do. If you have a case that needs more attention, email caseresolution@customersupport.care . Our complaints handling policy explains what happens next. The Competition and Consumer Protection Commission gives free information about your consumer rights at ccpc.ie .",
    "url": "https://raisedtoiletseat.irish/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Toilet Seat Company Ireland (Caruso Consulting Co Ltd, the controller) collects, uses, shares and protects personal data under the GDPR and the Data Protection Acts 1988 to 2018, including cookies, analytics, transfers outside the European Economic Area and how to complain to the Data Protection Commission.",
    "content": "Privacy Policy Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Who we are Our website address is raisedtoiletseat.irish . Toilet Seat Company Ireland is a trading name of Caruso Consulting Co Ltd, which decides how the personal data collected through this website is used. That makes it the controller of that data under the EU General Data Protection Regulation (GDPR). Our corporate address is Suite 44, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Our Ireland administration office is at Iveagh Court, Block D, Harcourt Rd, Dublin D02, Ireland. For any privacy question, email theteam@customersupport.care . We handle personal data in line with the GDPR and the Data Protection Acts 1988 to 2018. What we collect When you place an order, we collect your name, email address, phone number, delivery address, the items you order and any delivery notes you add. Card and PayPal payments are handled by Stripe and PayPal on their own secure pages. We do not see or store your full card number. When you contact us by email, through the contact form or through the chat window on this site, we collect your name, your contact details, what you write to us and any photos you attach. If you accept analytics and advertising cookies, Google collects information about how you use the site, such as the pages you visit, the device and browser you use, and whether you arrived from one of our ads. Your basket is kept in your own browser so it is still there when you come back. Why we use it, and our lawful basis We use your order details to take payment, deliver your order, send order and tracking emails, handle cancellations, returns and complaints, and answer your questions. This is necessary to carry out our contract with you. We keep order and payment records to meet our tax, accounting and consumer law duties. This is necessary to comply with the law. We use enquiry details, and limited technical data, to reply to you, keep the site secure and prevent fraud. We do this because we have a legitimate interest in running the shop safely and helping our customers. We use analytics and advertising cookies only if you agree to them. You can withdraw that consent at any time using \"Cookie settings\" at the bottom of every page. Who we share it with We only share what each provider needs to do its job for us: Stripe and PayPal, to take payments. Resend, to send order emails and to pass contact form messages to our team. Vercel, which hosts this website. Supabase, which stores our order records. Google Analytics and Google Ads, to measure how the site and our ads perform, if you accept those cookies. IntellextAI, which provides the chat window on this site. The warehouses and couriers that pack and deliver your order. We may also share information where the law requires it, or to protect our legal rights. Sending data outside the European Economic Area Our company is based in Thailand, and several of our providers are based in the United States and elsewhere. This means your personal data is processed outside the European Economic Area. Where the GDPR requires safeguards for these transfers, we rely on the transfer terms our providers offer, such as the European Commission's standard contractual clauses. Ask us if you would like more information about them. Cookies We use essential storage to keep your basket and remember your cookie choice. Google Analytics and Google Ads cookies stay switched off until you accept them in our cookie banner. Our cookie policy explains each type and how to change your choice. How long we keep it We keep order records for as long as we need them to deliver your order, deal with returns and claims, and meet our tax and legal duties. We keep messages from contact forms, email and chat for as long as we need them to deal with your enquiry and any follow-up. After that, we delete them or make them anonymous. Keeping it safe We use reasonable technical and organisational safeguards to protect your data from unauthorised access, loss and misuse. No website can be completely secure, so please contact us straight away if you think your data has been put at risk. Your rights Under the GDPR and the Data Protection Acts 1988 to 2018 you have the right to: ask for a copy of the personal data we hold about you ask us to correct data that is wrong or incomplete ask us to delete your data ask us to restrict how we use your data object to us using your data on the basis of our legitimate interests ask for data you gave us in a format you can take to another provider withdraw your consent at any time, where we rely on consent To use any of these rights, email theteam@customersupport.care . We will reply within one month, which is the time the GDPR allows. We may need to keep some records where the law requires it, for example for tax or to deal with a legal claim. Complaining to the Data Protection Commission If you are unhappy with how we have handled your personal data, please tell us first so we can try to put it right. You also have the right to complain to the Data Protection Commission, Ireland's data protection regulator, at dataprotection.ie . Our previous website: accounts, comments and embedded content Our previous website offered customer accounts and a comment feature. When visitors left a comment, it recorded the details in the comment form, plus the visitor's IP address and browser details to help detect spam. Comments could be checked by an automated spam detection service. A scrambled version of the commenter's email address (a hash) could be sent to the Gravatar service to check for a profile picture. Gravatar's privacy policy is at automattic.com/privacy . If you had an account or left a comment, you can ask us for a copy of the personal data we hold from those features, ask us to correct it, or ask us to delete it. We may keep some records where we must for administrative, legal or security reasons. Pages on this site may include content embedded from other websites, such as videos. That content behaves as if you had visited the other website, which may collect data about you and use its own cookies under its own privacy terms. If you send us photos, for example of a damaged item, please remove location data from the image first unless we need it to help you. Changes to this policy We may update this policy. The current version is always on this page, with the date it was last updated.",
    "url": "https://raisedtoiletseat.irish/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Toilet Seat Company Ireland, a trading name of Caruso Consulting Co Ltd. Nothing in them limits a consumer's legal rights under Irish law.",
    "content": "Terms & Conditions Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Who we are Toilet Seat Company Ireland is a trading name of Caruso Consulting Co Ltd. Our Ireland administration office is at Iveagh Court, Block D, Harcourt Rd, Dublin D02, Ireland. Our corporate address is Suite 44, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. These are administration addresses, not shops or return depots. You can email us at theteam@customersupport.care or call +66 (0) 98 391 3877 (international call centre). In these terms, \"we\", \"us\" and \"the seller\" mean Caruso Consulting Co Ltd trading as Toilet Seat Company Ireland. \"You\" and \"the buyer\" mean the person or organisation placing the order. \"Goods\" means the products you order from us. Your legal rights If you buy as a consumer, you have legal rights under the Consumer Rights Act 2022. Nothing in these terms removes or limits those rights. The Competition and Consumer Protection Commission gives free information about your consumer rights at ccpc.ie . Ordering and payment Payment is due when you complete your order. If payment is declined or not received, the order is not placed and nothing is sent. You can pay with most major credit and debit cards through Stripe, or with PayPal. Prices and delivery charges are shown in euro (€) before you pay. The price shown is the full price of the goods, and nothing is added for tax at checkout. The goods become yours once we have received payment in full. They are our responsibility until they are delivered to you, or to someone you have named to receive them. Delivery We deliver to addresses in Ireland. You pay the delivery charge shown at checkout. Standard delivery is free on orders of €90 or more after discounts. Below that, delivery costs €25.00. Express Delivery is available on any order for €25.00. If you need delivery outside Ireland, contact us before you order, because we can only take orders for delivery within Ireland through this website. We take reasonable steps to protect your goods from loss or damage on the way to you. If an item is lost in transit, contact us and we will refund the full cost of the item, including delivery. If an item arrives damaged, tell us and we will put it right. See our shipping policy for times, charges and tracking. Cancelling and returning an order You can cancel free of charge at any time before your order is dispatched. After delivery, Irish law gives you 14 days to cancel an online purchase for any reason. Our own returns policy gives you one day more: 15 days from delivery. You pay the cost of sending a change-of-mind return back to us. If goods are faulty, damaged or not as described, your rights under the Consumer Rights Act 2022 apply separately. They are not limited to 15 days, and we pay the return postage. To cancel or start a return, email theteam@customersupport.care . Our refunds and returns policy explains how it works and when you get your money back. Complaints Send any complaint about an item or about us to theteam@customersupport.care with your order details. We look at each case individually and will be in touch. If you are not happy with our reply, email caseresolution@customersupport.care . Our complaints handling policy explains the steps. Choosing and using products Check the size, fit, maximum user weight and fitting needs shown for each product before you order. Follow the instructions that come with it. The information on this website is general product information. It is not medical advice. If you are unsure whether a product suits your needs, ask a health professional, or ask us before you order. Our responsibility to you If we break these terms or fail to use reasonable care, we are responsible for loss or damage you suffer that was a foreseeable result. Nothing in these terms excludes or limits any liability that cannot lawfully be excluded, including liability for death or personal injury caused by our negligence, for fraud, and your rights under the Consumer Rights Act 2022. We sell goods for home and private use. If you use them for a business, we are not responsible for loss of profit or loss of business. Our liability and product use page has more detail. Which law applies These terms are governed by the law of Ireland, and the Irish courts can hear disputes about them. If you are a consumer, you can also bring a claim through the Small Claims procedure of the District Court. Changes to these terms We may update these terms. The terms shown on this page when you place your order apply to that order. By using this website and placing an order, you agree to these terms. Our privacy policy explains how we handle your personal data.",
    "url": "https://raisedtoiletseat.irish/terms-and-conditions/"
  }
}