Contact us
Questions about which raised seat, rail or bidet suits your bathroom, your order or delivery? We are happy to help.
Email us any day and we will reply as soon as we can. A person on our team reads every message, and most emails are answered within one business day.
If you have a question about the delivery of your order and you have a tracking number, please try our Track Your Parcel page first. Our shipping guide may also answer questions about how your order is sent.
If you are chasing an order, include your order number and the email address you used at checkout, and we can pull it up straight away.
Company information
Full business details, published openly, so you always know exactly who you are buying from.
- Company nameToilet Seat Company Ireland, a division of Caruso Consulting Co Ltd
- Ireland administration officeIveagh Court, Block D, Harcourt Rd, Dublin D02, Ireland
- International registered addressSuite 44, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
- Phone+66 (0) 98 391 3877
- Emailtheteam@customersupport.care
Orders of €90 or more ship free with tracked delivery (a flat €25.00 below that), in 5 to 7 days after a 24 to 48 hour handling time. This is an online only shop: there is no showroom and nothing is collected.
Frequently asked questions
I haven't received my order yet? Is it lost?
If you have any concerns about your order, email our support team at theteam@customersupport.care with your order number and they will be glad to help. Most emails are answered within 1 business day.
How do I know if my order has been shipped?
Once your order ships, it is marked as complete and you receive a confirmation email with a tracking number. You can follow it on our Track Your Parcel page.
Do you have a shop location?
We are an online supplier, with no retail showroom. Selling online keeps our costs down, and we pass those savings on to you. Our administration office is not a showroom or a returns depot.
Do I get a receipt for my order?
You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.
What are your delivery options and how long will it take?
We deliver to addresses in Ireland. Delivery is free on orders of €90 or more, and €25 below that. Express Delivery costs €25. Delivery takes 5 to 7 days after a 24 to 48 hour handling time.
What currency are the prices displayed in?
All of our prices are in euro (EUR, €). The price shown is the full price of the goods, and nothing is added for tax at checkout.
Which payment methods are accepted?
Pay by credit or debit card through Stripe, or use PayPal.